Next Release - What's coming?
Release Notes
v6.4.26 Release Notes - April 2026
v6.4.25.1 Release Notes - March 2026 - Minor Release Notification
v6.4.25 Release Notes - February 2026
v6.4.24 Release Notes - January 2026
v6.4.23 Release Notes - December 2025
v6.4.22 Release Notes - October 2025
v6.4.21 September - Minor Release - Release Notes
v6.4.21 Release Notes - September 2025
v6.4.20 Release Notes - August 2025
v6.4.19 Release Notes - July 2025
v6.4.18 Release Notes - 4th March 2025
v6.4.17 Release Notes - 3rd December 2024
v6.4.16 Release Notes - 4th October 2024
v6.4.15 Release Notes - 6th September 2024
v6.4.14 Release Notes - 9th August 2024
v6.4.12 Release Notes - 5th July 2024
v6.4.11 Release Notes - 24th May 2024
Upcoming in the Next Release - Subject to Change - v6.4.21 September
Upcoming in the Next Release - Subject to Change - v6.4.22
Upcoming in the Next Release - Subject to Change - v6.4.20
V6.4.19 Roadmap Upcoming Features (subject to change)
V6.4.18 Roadmap Upcoming Features (subject to change)
V6.4.17 Roadmap Upcoming Features (subject to change)
V6.4.16 Roadmap Upcoming Features (subject to change) 4th October
V6.4.15 Roadmap Upcoming Features (subject to change) 6th September
V6.4.14 Roadmap Upcoming Features (subject to change) 9th August
V6.4.12 Roadmap Upcoming Features (subject to change) 5th July
V6.4.11 Roadmap Upcoming Features (subject to change) 24th May
v6.4.10 Release Notes - 12th April 2024
v6.4.9 Release Notes - 1st March 2024
v6.4.8 Release Notes - 19th January 2024
v6.4.7 Release Notes - 24th November 2023
v6.4.6 Release Notes - 13th October 2023
v6.4.5 Release Notes - 1st September 2023
v6.4.4 Release Notes - 21st July 2023
v6.4.3 Release Notes - 9th June 2023
v6.4.2 Release Notes - 5th April 2023
v6.4.1 Release Notes - 31st March 2023
v6.4.0 Release Notes - 3rd March 2023
v6.3.3 Release Notes - 3rd February 2023
6.3.2 Release Notes - 16th December 2022
v6.3.1.1 (6.3.1.420) - 24th November 2022
v6.3.1 Release Notes - 14th November 2022
Warranted Environment Specification
Navigation
System Admin
Administrator
Reference Data
Email Setup
Setting up Emails
Registering the App
Assigning Microsoft 365 Licences
Configure System Settings for Emails
Advanced Identity (Single Sign-On)
Introduction to Single Sign-On
Syncing a User to Advanced Identity
Authentication Providers (for Reference Only)
Logging in Using SSO for the First Time
Logging in Using MFA
Creating a Business Unit
How to Create a Provider
System Settings for Copying and Ending Staff Contracts
How to Add Public Holidays
Setting up the Address Gazetteer
Integrating Maps for Rostering Travel Time and Distance
Enabling and Disabling Business Modules
Tracing Performance Issues
List of Scheduled Jobs
System Users
Creating a System User
Assigning System User Personas
Adding Security Profiles to a System User
Removing Security Profiles from a System User
Assigning Home Screens
Deactivating a System User
Removing a System User from a Team
Access to Authorise Forms
Teams
Change Team Visibility
Creating a Team
Adding Team Members
Adding Team Security Profiles
Ending a Team Membership
Moving a Team to a Different Business Unit
Team Codes
Personas
Advanced Search
Views and Dashboards
Introduction to System Dashboards
Creating a System Dashboard
Creating a System Chart
Aggregated Data in User Charts
Adding Widgets to a System Dashboard
Creating a Home Screen
Allocating a Home Screen
Changing the Owning User of an Advanced Search
Tribepad and Access Integration
Nourish Integration
CM2000 Export
Rostering
Configuring Rostering
Adding Availability Types
Editing Availability Types
Adding Transport Types
Configuring the Delete Booking Dialog
Adding a Booking Deletion Reason
Scheduling Setup
Introduction to Scheduling Setup
Scheduling Setup: Bookings
Scheduling Setup: Bookings Validation
Scheduling Setup: Diary Bookings Validation
Scheduling Setup: Contract Hours Validation
Scheduling Setup: Runs Validation
Scheduling Setup: Wallchart
Scheduling Setup: Bradford Factor Report
Scheduling Setup: Capacity Planning
Scheduling Setup: Employment Contract Continuous Service
Booking Types
Introduction to Booking Type Class
Adding Booking Types: Booking (To Location)
Adding Booking Types: Booking (To Internal Care Activity)
Adding Booking Types: Booking (To External Care Activity)
Adding Booking Types: Booking (To Internal Non-Care Booking)
Adding Booking Types: Booking (Service User Non-Care Booking)
Booking Type Clash Actions
Linking Booking Types to Providers
Using the Provider Schedule
Introducing the Provider Schedule
Adding a Schedule Booking
Setting Occurrence Against Bookings
Validations When Creating a Schedule Booking
Managing Schedule Bookings
Using the Provider Diary
Introducing the Provider Diary
Adding a Diary Booking
Validations When Creating a Diary Booking
Managing Diary Bookings
Scheduling Runs
Publishing Bookings
Offer Bookings
Time and Attendance
Introduction to Time and Attendance
Configuring Time and Attendance Rules
Matching Bookings and Events
Unmatching Events
People
About Me
Care Planning
Introduction to Care Planning
Creating a Care Plan
Adding and Completing Assessment Forms
Adding Attachments Against Care Plans
Adding a Person Risk Plan
Recording Care Preferences
Recording and Managing Regular Care
Problems and Notes
Bookings
Creating and Managing Care Plan Documents
Creating a Person Discharge
Daily Care
Bed Management
Introduction to Bed Management
Creating Sub Locations
Adding Rooms to Sub Locations
Adding Beds to Rooms
Adding a Bed Contract Type
Allocating a Bed to a Person Record
Mark Bed as Unavailable
eMAR for Domiciliary Care
Introduction to eMAR for Domiciliary Care
MAR Schedules
Medication Periods
Medication Diary
eMAR in the Mobile App
MAR Chart
Person Search
Enforce Searches Before Creating Person Records
Adding a Person Record
Managing Existing Person Record
Using Person Tracking for Prospects
Creating Person Specific Training
Adding a Correspondence
Adding a Correspondence via Person Record
Preferences
Compatibility
Charting Review, Sign Off and Export
Finance
Person Contract Services
Finance Codes
Configuring Contract Services
Using Contract Services
Person Contract Service
Adding a Person Contract
Ending a Person Contract
Adding a Contract Scheme
Adding a Service
Adding a Services Detail
VAT Codes Setup
Adding Person Contract Service End Reason Rules
Adding Person Absence Reason Rules
Invoicing and Billing
Finance Invoice Batch Setup
Using Finance Invoice Generation
Finance Extract Batch Setup
Using Finance Extract Batches
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Charge Apportionments
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Personal Money Account
Using the Finance Module
Providers
Finance Scheduled Jobs
Person Absences
Employee Management
Applicants
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Schedule Availability
Creating Transport Availability
Adding a New Role Application
Training
Staff Training Items Setup
Training Requirement Setup
Training Course Setup
Adding Training to a System User
Employment
Configuring Employment Contracts Reference Data
Creating Employment Contracts
Ending Employment Contracts
Suspending Employment Contracts
Move to New Employment Contract
End and Create New Employment Contract
Creating an Open-ended Absence
Ending an Open-ended Absence
Removing an Open-ended Absence
Adding Worker IDs
Payroll
How to Set Up Timeband Sets
How to Set Up a Payroll Batch
How to Set Up a Master Pay Arrangement
How to Confirm Bookings on the Provider Diary
How to View Output of Payroll Batches
How to Download Gross Pay Advice(s)
How to Send Gross Pay Advice(s)
Setting Up Travel Reimbursements
How to use Mail Merge to Download Gross Pay Advice(s)
Payroll Exports
Forms Management and Workflows
Pathways
Introduction to Pathways
Configuring the Pathway Task Catalogue Elements
Configuring the Pathway Setup
Exporting and Importing Pathways
Adding a Pathway
Using Pathways
Data Management
Data Migration
Data Import Procedure Overview
Data Migration Maps
Data Migration Packages
Data Import File
Data Import Processes
Using the Data Import Tool
File Destruction
Duplicate Detection
Creating Duplicate Detection Rules
Viewing Duplicate Records
Merging Duplicate Records
Viewing Merged Records
Unmerging Merged Records
APIs
Mobile App
Web App Configuration
Care Provider Settings
Care Periods
Enabling the Mobile Business Module
Add Mobile User Security Profile to System User
Marking Alert and Hazard Types as Key Risk
Marking Diagnosis as Key Risk
Mobile App Configuration
Using the Mobile App
Bookings With Multiple People (eg BTC2/3 - Supported Living)
Service Endpoint Setup in the Mobile App - Carousel
FAQ
Security Profiles - Record Privileges
FAQ Glossary of Terms
FAQ How do Care Cloud Finance API’s work?
FAQ - Why can't we see all Residents in the Mobile App?
FAQ - What is the timeout of the Product?
FAQ - Why am I seeing an error message in the Mobile App about option-set data not available?
Why can i see my Booking in the Mobile App but not the Care Plan or Risks?
FAQ - Why is the Employee Type field important when creating a System User record?
FAQ What can be uploaded to Care Cloud?
FAQ What is the Mobile App Timeout?
Why can i see bookings online but not offline in the Mobile App?
FAQ - Why do Medications show as "Not Recorded" or "No Visit"
FAQ How do i show the Recent Injury Icon in the Mobile Residential Care Resident Dashboard?
FAQ How do i show and End of Life Icon in the Mobile Residential Care Resident Dashboard?
FAQ - How to add a URL to an Invoice to link to Advanced Financials
FAQ How do i control which Care can be given in Ad-Hoc Mobile Tasks?
FAQ - How is the payment for Annual Leave Calculated?
Why Can't I Complete an DNAR Record
Contents
- Summary
- Enhancements & Features
- Tolerances for clocking in and out- Mobile App
- Pre Requisites
- Mobile App - Ad-Hoc Care within Bookings
- Mobile App – Planned Detailed Care Records within Bookings
- Mobile App - Offer Bookings
- Split hours billed on bookings
- Commissioned Hours total
- National Minimum Wage Top Ups
- Service Finance Codes
- Mail Merge for Multi Selected Fields
- Defects Resolved
- All categories
- Release Notes
- v6.4.26 Release Notes - April 2026
v6.4.26 Release Notes - April 2026
Updated
by Gisela.pequito
- Summary
- Enhancements & Features
- Tolerances for clocking in and out- Mobile App
- Pre Requisites
- Mobile App - Ad-Hoc Care within Bookings
- Mobile App – Planned Detailed Care Records within Bookings
- Mobile App - Offer Bookings
- Split hours billed on bookings
- Commissioned Hours total
- National Minimum Wage Top Ups
- Service Finance Codes
- Mail Merge for Multi Selected Fields
- Defects Resolved
Release Version: 6.4.26
Release Dates Information:
Customer familiarisation: 14th April
Release 6.4.26 is scheduled to be applied to your UAT environment on 14th April. This will give you the opportunity to test and familiarise yourself with the new functionalities before the live release.
Available in Live Date: 21st April
Release 6.4.26 is scheduled to be applied to the Live environment on the 21th of April.
New Mobile App Release Process
A Beta Version of the Mobile App should be used for v6.4.26 UAT from 14/04/2026 - please e-mail Mark.Thompson@OneAdvanced.com to be given access to this. This will work on the Mobile Device as well as the Live Version , it will appear as a separate App on the Device.
The Live Mobile App release will available between the 20/04/2026 and 21/04/2026 in the Apple and Android Store.
Summary
Areas of focus: Rostering & scheduling and Mobile App.
Enhancements: Tolerances for clocking in / out / duration - Mobile App, National Minimum Wage Top Ups, Extended Ad-Hoc Care in Mobile App, Detailed Care Records added to Mobiel App Bookings
Features: Commission Hours Total and Split hours billed on bookings functionality. Service Finance Codes.
Enhancements & Features
Tolerances for clocking in and out- Mobile App
Pre Requisites
To use this feature Google Maps must be Turned On – pleases see this guide Integrating Maps for Rostering Travel Time and Distance for more information
Tolerance Rules for where the Mobile App user can Start and End a Visit can now be configured and will show in the Mobile App.
The rules for this can be created in Settings > Care Provider Setup > Mobile Staff Rules.
The following Rules can be added per Start and End of Visit:
- No Check – no check is done and the user will not be impacted regardless of their GPS Location and Online/Offline status
- Warn and Reason – a check is done but the user can continue the visit if they provide a reason (the options for the reason can be controlled in the “Tolerance Failure Reasons (Location Distance)” reference table
- Warn – the user is Warned that they are outside the allowed distance and that this will be recorded but they do not need to give a reason

The checks work by taking the GPS Location at the point the user clicks “Start Visit”. This, along with the address coordinators of the booking visit destination are sent to the Google Maps API. This returns a distance between the two points and validates it against the value set in the above rule.
If the user is Offline the Google Maps API cannot be used and so the user is asked to go online or specify a reason for not going online and that this will be recorded - they can then start the visit.
If the user has GPS off on their phone they are asked to turn it on or to a provide a reason for not doing so and that this will be recorded – they can then start the visit.

Mobile App - Ad-Hoc Care within Bookings
Ad-Hoc Care in the Mobile App has been extended to include all types of Care Records.

Mobile App – Planned Detailed Care Records within Bookings
The Care and Tasks to be done shown in the Mobile App are determined from the Care Plan > Regular Care tab. If these tasks are linked to a business object they will now show as detailed Care Records to be recorded rather than as a tick box.
If you would prefer to continue to use tick boxes please change any Regular Care items that currently linked to business object to be linked to ones which do not. This can be done in the Task Reference Data:

Mobile App - Offer Bookings
Offered Bookings now show more address details of the destinations of the booking

Split hours billed on bookings
Bookings with multiple People assigned can now have a different number of hours assign to each Person, which will impact the Financial Transactions proportions made for these.
When these bookings are added there is an option to Choose “Even Spilt” or “Specify Individual Hours”. If “Specify Individual Hours” is selected, then the following screen is show to allocate the hours:

There is validation to prompt the user to update the “Person Hours Allocation” is the “Unallocated” is less than 100%.
The “Person Hours Spilt” can be defaulted per booking type to “Even Spilt” or “Specify Individual Hours” in the Booking Type configuration.
Commissioned Hours total
The Commissioned Hours Booked Totals will be update according to the spilt per Person described above.
National Minimum Wage Top Ups
National Minimum Wage top ups can be calculated by the system and added to Payroll Batches for Employees.
To turn this on set the ‘Payroll National Minimum Wage’ System Setting to ‘True’.
There is also an option to set different Minimum Wage levels per Employee Role, to do this set the “Payroll National Minimum Wage By Role” System Setting to ‘True’.
The rates to be applied must be configured before this feature will work. They can be found in Settings> Config > Finance Admin > Care Provider Payroll > NMW Setup. Different rates can be set per Age Group and per Date Range (and optionally per Role as stated before). Validations are in place to prevent overlapping rates.
Once this is done then the National Minimum Wage top ups tab will be populated on Payroll Batches and these records will be included in the Pay Extracts.
“Sleep” and “On Call” bookings should be excluded from the calculation, to do this set the relevant Booking Types to “Is An On Call Booking” = ‘Yes’ or “Is Sleeping” to ‘Yes’

Service Finance Codes
Services can now have Finance Codes assigned to them individually.
“Service” has been added to “Finance Code Locations” (used in Settings > Configuration > Finance Admin > Person Contracts > Finance Codes )
“Finance Code” (look up to Finance Codes ref data) has been added to “Services” ( Settings > Configuration > Finance Admin > Person Contracts > Services).
Parent Establishment Contract Scheme
When creating a Person Contract, a Contract Scheme is selected. This scheme can now be linked to the Person Contract’s establishment, or to a parent of that establishment.
Mail Merge for Multi Selected Fields
Multi Selected Fields can now be used in Mail Merges – this incudes 'Role of Plan Agreed By' for Risk Plans where the issue was reported.
Defects Resolved
ACC-13759 – Resolved an issue where if bookings were back-to-back with no gaps the ‘commuting from milage’ was being calculated and applied to many bookings instead of the final one (this was also released in a minor release)