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Using Care Cloud Mobile App for Residential Care

The Care Cloud Mobile App for Residential Care delivers a solution for managing care activities for Residents in Care Homes.

When you log into the app as a Residential Care Provider user, you are presented with a screen which looks like the one below:

At the top of the screen, if more than one Care Home is available, you can tap the drop-down to select an alternative Care Home. The list of Residents are displayed for the selected Care Home.

Residents may be marked with the following icons:

  • Out of Home – indicates that the person is residing temporarily outside of the Care Home e.g. in the hospital or with family members
  • RIP – the person is deceased
  • DNACPR – do not attempt resuscitation on this person
  • Other icons that may be displayed relate to scheduled care and recent injury

Under the Resident’s picture, their preferred name and gender (in brackets) are displayed.

Accessing a Resident's Scheduled Care

Tapping on a Resident will display more details about the person, including any scheduled care.

Tapping to expand the Resident Information will display additional information about the Resident.

Below the Resident Information field, the scheduled care for the Resident is displayed and divided into shifts, or 'Care Periods'. In the example above, a night shift and a morning shift are shown, with Welfare Checks scheduled for 1am and 4am during the night.

Completing a Care Record

  1. Tap on the activity in the list of scheduled care and then enter a response regarding the Resident’s consent for the care to be provided
    1. Select the tick to indicate that consent was given for the care to be provided.
    2. Select the cross to indicate that consent was not given for the care to be provided. A number of different options are available to record non-consent:

    Non-consent Option

    Description

    Further Information Required

    Absent

    Resident was absent at the scheduled time of care

    Reason for absence

    Deferred

    Care was deferred to a later date or time

    Deferred To (date and shift/time)

    Declined

    Resident declined the care

    Reason for declining

    Encouragement given

    1. When care is declined, the option "I still need to provide care" is available. In circumstances where care must be delivered for health reasons or otherwise, this enables a care record to be completed while still recording the original wishes of the Resident.
    2. When care is deferred, a new date and time (or shift) can be selected for the care to be given. The original Care Diary record will be shown as deferred, and a new Care Diary record generated for the new instance of the care.
  2. If consent is given, the Resident’s Preferences for this particular care are displayed on the next screen. If the Resident has no specific preferences recorded, this will be identified here.
  1. Scroll down to provide details about the care given. This will consist of some care-specific information and may also include some common questions across Daily Care records such as the location, equipment used, and the wellbeing of the resident, for example.
Resident Voice

Images, videos, and audio may be added to selected care records at the point of care. Multiple media recordings can be added to a single care record. Media can be recorded via the app, or files can be added from the device library.

Files added to daily care records via the Resident Voice feature are processed in mobile before upload to the main application. The processing time will be longer for larger files. It's possible to continue to enter data into the daily record while the file is being processed, but the daily care record cannot be saved until this has been completed.

Common Daily Care Questions

Note: Common Questions may vary across Daily Care records

Question

Description

Location

The location in the building where the care took place

Equipment

Any equipment used during the delivery of care

Wellbeing

The level of the Resident's wellbeing (a five-point scale represented by faces)

Responses indicating 'unhappy' or 'very unhappy' require additional comment to be provided

Assistance Needed

The level of assistance from carers that the Resident required

If 'asked for help' or 'physical assistance' is selected, the amount of assistance can be selected from the options 'some', 'fair', or 'a lot'

Staff Required

The staff who provided the care (defaults to the logged-in user)

Additional staff can be selected if required

Time care was given

The time that the care was provided (a future time cannot be entered)

Total time spent with resident

The total time that was spent with the resident, including the provision of care

Time can be entered using the + or - buttons

Additional Notes

Any additional information that may not be identified in other parts of the record

Care Note

The Care Note is automatically generated based on the responses provided to the questions on the form. This can be edited, if required.

Saving the Care Record

When the all information for the care has been completed, tap Save and close to save the record.

https://advanced-carecloud.helpdocs.io/article/njtqq0ourw-faq-i-can-t-see-all-residents-in-the-mobile-app

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Using Care Cloud Mobile App for Domiciliary Care

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