How to Set up FAQs

Mohammed Jamal Updated by Mohammed Jamal

This article shows you how to set up FAQs in your system so they can be accessed from the user Profile. By embedding FAQs directly into Care Business Management, you can resolve user inquiries at the exact moment of need, cutting unnecessary administrative support while boosting overall engagement.

To set up FAQs:

  1. Navigate to Settings > Configuration > FAQs.
  2. Select the Create new record button on the toolbar.
  3. Enter the Name. We recommend you populate this with the question the user will see.
  4. Select the Category.
  5. Select the Language.
  6. Status is set to Draft at default. You can change this to Published once you have finished configuring your FAQ.
  7. Enter Keywords/Tags separate by commas. Multiple words should be connected using an underscore.
  8. Enter the details of the FAQ, i.e. the question you are answering, into the Content box.
  9. Select Save. The Applications tab appears.
  10. Select the Applications tab.
  11. Select the Create new record button on the toolbar.
  12. Select the Application using the drop-down provided. For the webapp, use CareCloud, for the mobile app, use CareCloud App.
  13. Select Save and Close.
  14. FAQs can then be accessed by selecting your Profile > FAQ.
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