Logging in Using MFA

Mohammed Jamal Updated by Mohammed Jamal

If you have logged in using OneAdvanced Identity (SSO) before but are setting up Multi-Factor Authentication (MFA) for the first time, you will not need to set a password as you will already have a password for your account.

We show the Microsoft Authenticator app here but you can use any authenticator app, including Twilio Authy and Google Authenticator. Your organisation might have a preferred app for you to use. You can find these by searching 'authenticator' in your phone's app store.

Once you have set your password, you will be asked to set up MFA using an authenticator app on your phone. Follow the instructions on the screen to configure your MFA app. You will need to be able to scan the QR code.

  1. Open the authenticator app on your phone.
  2. Use it to scan the QR code on the screen.
  1. If you cannot scan the QR code, select 'Unable to scan?'. You will be taken to a manual setup screen with the details to enter into the authenticator app.

For the Microsoft Authenticator app shown here, you choose the Account name (you could use Advanced for example) and the Secret key is the 32 character code given on the login screen.

  1. Once you have set up the app, you will be asked for a verification code.

  1. Enter the Verification code to log into the software.

For subsequent logins you will only have the following two steps.

  1. You will be asked for your Username or email address and Password.

  1. You will be asked to enter a Verification code from the authenticator app you set up.

That's it! If you're unsure of anything or have any problems logging in, contact your system administrator or the support desk for help.

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Logging in Using SSO for the First Time

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