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Deactivating a System User

Mohammed Jamal Updated by Mohammed Jamal

Deactivating System User accounts, particularly in a business or organisational context, is a critical security measure. It serves several purposes:

  • It prevents unauthorised access to sensitive information
  • Ensures that former employees or members cannot misuse their privileges
  • Maintains the integrity of the audit log by keeping a record of the account's activity while disabling its active use.

This is essential for protecting against data breaches and maintaining operational security.

You can deactivate a System User in the following way:

  1. Navigate to Settings > Security > System Users and open the System User record from the list by selecting the row. The 'System User' page is displayed:
  2. Change the Inactive? radio button from No to Yes.
Inactive radio button highlighted
  1. Select the Save and Close button on the toolbar. This will take you back to the 'System Users' page.
If a warning dialog appears to inform you there are incomplete fields, go to the relevant section of the System User record, make the necessary changes and try again.



Viewing Inactive Users

When a System User record is deactivated, it is not deleted from the system, rather it sits in an archive state in the Inactive Users list. This is to maintain the audit trail integrity and any records which are awaiting transfer to other members of staff in the organisation.

To view inactive users select Inactive Users from the drop-down in the System Users list. All users whose Inactive? status is Yes will be displayed.

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