FAQ - Why am I seeing an error message in the Mobile App about option-set data not available?

Heather Chapman Updated by Heather Chapman

This can happen when the data contained in an option set has been updated since the device last synced with Care Cloud. To resolve this, System Administrators can follow the steps below in the desktop app:

  1. Navigate to Settings > Configuration > Mobile Management
  2. Select Devices
  3. Select all records, then select the bulk edit icon from the toolbar to set the flag Full Sync Required to Yes
  4. Repeat bulk edit as necessary for any additional pages of Devices records

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