Contents

Care Provider Settings

Mohammed Jamal Updated by Mohammed Jamal

Depending on your organisation's requirements, there are three different mobile environments from which a URL will have been provided:

Care Environment

Description

Domiciliary

This environment provides access to the the features required by Domiciliary Care users i.e. managing care activities for people being cared for at their homes.

The URL for access to this environment will need to be entered in the mobile app settings (see Service Endpoint Setup in the Mobile App).

Residential

This environment provides access to the features required by Residential Care users i.e. managing care activities for residents in care homes.

The URL for access to this environment will need to be entered in the mobile app settings (see Service Endpoint Setup in the Mobile App).

Combined

This environment provides access to both Domiciliary Care and Residential Care functionality.

The URL for access to this environment will need to be entered in the mobile app settings (see Service Endpoint Setup in the Mobile App).

In the web application:

  1. Navigate to Settings > Care Provider Setup > Care Provider Settings. The 'Care Provider Settings' page is displayed:

  1. Select the Care Provider Settings record. The 'Care Provider Settings' page is displayed:

  1. From the Care Delivery section, select the Mode of Care Delivery that is being used by your organisation:

Mode of Care Delivery

Description

Residential

Select if you provide Residential care.

This option will allow the scheduling and recording of care delivery to any resident at a selected provider.

Domiciliary

Select if you provide Domiciliary care.

This option will display scheduled bookings for individual clients and allow the recording of care delivered to them during that booking.

Combined

Select if you provide Combined care.

This option will display scheduled care shifts to record care delivery to any resident at a specific location, as well as scheduled bookings for individual clients to allow the recording of care delivered to them during that booking.

  1. If the Mode of Care Delivery is Combined or Domiciliary, then select Yes or No for Review Care Plan Before Start Booking.
  2. Select the Save button on the toolbar.



Icon Display Settings

In Residential Care, certain information about a resident can be configured to display for a specific length of time after the event.

These settings can be found in the web application:

  1. Navigate to Settings > Care Provider Setup > Care Provider Settings
  2. Select the Care Provider Settings record.
  1. In the Icon Display Settings section, the ...Tolerance value relates to the number of days after the event that an icon should be displayed. There are released with a default value but can be edited.

It is also possible to define when a scheduled care item shows as 'overdue'. This can be set (in minutes) for each individual care record, but is released with default value of 0. This means that a scheduled care item will show as overdue if the current time is any later than the scheduled time.

  1. Navigate to Settings > Configuration > Reference Data. The 'Reference Data' page is displayed:
  1. Select the Care Tasks option.

  1. Select the Care Task you wish to set the tolerance level for, and update the value in the Care Overdue Tolerance (minutes) field.

A value of '10' means that a scheduled care item will display as overdue when the current time is 10 minutes later than the scheduled time for the care.

  1. Select the Save button on the toolbar.



Display of Handover Comments

The length of time that Handover Comments are displayed in the mobile app can be configured in the following way.

  1. Navigate to Settings > Care Provider Setup > Care Provider Settings.
  2. Select the Care Provider Settings record.
  1. Change the Handover display duration (hours) as desired.
  2. Select the Save button on the toolbar.

After the number of hours specified, Handover Comments will no longer be visible in the mobile app. All Handover Comments will remain available in the web app, regardless of this setting.

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