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Correspondences

Mohammed Jamal Updated by Mohammed Jamal

Correspondences is used to record and link contact details of anyone who can be contacted in relation to a Person / Person We Support (Care Receiver / Service User), Prospects or Referral.

This is different from the general Contacts because correspondence form has a field called Regarding, which is used to link the correspondence directly to the Person (Care Receiver / Service User) concerned.

Adding New Correspondence

New correspondence can be added to a Person (Care Receiver / Service User) record using one of the two options below.

Option 1: Via Workplace

  1. Navigate to Workplace > My Work > Correspondences.

The 'Correspondences' page is displayed:

  1. Select the Create new record button on the toolbar.

The 'Correspondence: New' page is displayed:

  1. Select the Regarding field. This is used to link the Correspondence to the Person (Care Receiver / Service User) record concerned.
  2. Pick a Date/Time Contact Received.
  3. Select the Contact Type.
  4. Complete any other fields as necessary.
  5. Select the Save or Save and Close button on the toolbar.

Option 2: Via Person Record

  1. Navigate to Workplace > My Work > People We Support.
You can also go through People, Prospects and Referrals.

The 'People We Support' page is displayed:

Open the relevant Person (Care Receiver / Service User) record in the usual way.

  1. Navigate to Menu > Related Items > Correspondences.

The 'Correspondences' page is displayed:

  1. Select the Create new record button on the toolbar.

The 'Correspondence: New' page is displayed:

The Regarding field is pre-populated with the Person (Care Receiver / Service User) record.
  1. Complete the necessary fields.
  2. Select the Save or Save and Close button on the toolbar.

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