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Configuring the Care Cloud Mobile App
The Care Cloud Mobile Application offers a mobile solution to the main Care Cloud product, with a primary focus on recording point of care delivery in both Domiciliary, Residential and Combined settings.
Environments
Depending on your organisation's requirements, there are three different mobile environments from which a URL will have been provided:
Care Environment | Description |
Domiciliary | This environment provides access to the the features required by Domiciliary Care users i.e. managing care activities for people being cared for at their homes. The URL for access to this environment will need to be entered in the mobile app settings (see section 'Setting up mobile app' below). |
Residential | This environment provides access to the features required by Residential Care users i.e. managing care activities for residents in care homes. The URL for access to this environment will need to be entered in the mobile app settings (see section 'Setting up mobile app' below). |
Combined | This environment provides access to both Domiciliary Care and Residential Care functionality. The URL for access to this environment will need to be entered in the mobile app settings (see section 'Setting up mobile app' below). |
Configure Web App for Mobile Use
The following configuration needs to be made in the web app prior to using the mobile app.
Mobile Business Module
To use the mobile app, the relevant Business Module must be enabled:
- Settings -> Configuration -> Customizations, select Modules
- Enable the module named Mobile
- Save changes and publish metadata via Customizations -> Business Objects -> Publish Metadata
Mobile User Security Profile
Users of the mobile app will require an additional Security Profile added to their System User account:
CareCloud Mobile User (Rostered User)
This Security Profile will allow the user to access the applicable features in both the mobile and web applications, although the records that users have permission to see remains governed by the use of Teams, Providers and Business Units (see Setting up Users, Teams, Providers and Business Units).
Care Provider Settings
In the web application:
- Navigate to Settings > Care Provider Setup > Care Provider Settings.
The 'Care Provider Settings' page is displayed:
- Select the Care Provider Settings record.
The 'Care Provider Settings' page is displayed:
- From the Care Delivery section, select the Mode of Care Delivery that is being used by your organisation:
Mode of Care Delivery | Description |
Residential | Select if you provide Residential care. This option will allow the scheduling and recording of care delivery to any resident at a selected provider. |
Domiciliary | Select if you provide Domiciliary care. This option will display scheduled bookings for individual clients and allow the recording of care delivered to them during that booking. |
Combined | Select if you provide Combined care. This option will display scheduled care shifts to record care delivery to any resident at a specific location, as well as scheduled bookings for individual clients to allow the recording of care delivered to them during that booking. |
Configuring the Mobile App
Downloading the Mobile App
Care Cloud Mobile is available for download on the App Store for iOS devices and Google Play Store for Android devices.
The minimum device recommendations for using the mobile app are as follows:
- Operating System: Android 8.1 or iOS 15.4
- Memory: 3 GB RAM
- Hard disk: 500 MB free hard-disk space
- Screen size: 5.5 in
- Screen Resolution: 750 x 1334 px
- Connectivity: Wi-Fi or 3G connectivity needed (at least 14 Megabits per second)
- Location Technology: GPS
Logging into the Mobile App
Once downloaded, follow the steps below to enable use alongside the Care Cloud Web Application:
- Open the Care Cloud Mobile App and, prior to logging in, navigate to Settings > SERVICE ENDPOINTS.
- Select the default endpoint to edit it.
- Select the URL field and enter the URL that you use to access the Care Cloud web app (see the 'Environments' section above).
- Select the Save icon.
- Tap the arrow twice to go back to the Home screen and log in with your user credentials.
Residential Care
Icon Display Settings
In Residential Care, certain information about a resident can be configured to display for a specific length of time after the event.
These settings can be found in the web application:
- Navigate to Settings > Care Provider Setup > Care Provider Settings
- Select the Care Provider Settings record.
- In the Icon Display Settings section, the ...Tolerance value relates to the number of days after the event that an icon should be displayed. There are released with a default value but can be edited.
It is also possible to define when a scheduled care item shows as 'overdue'. This can be set (in minutes) for each individual care record, but is released with default value of 0. This means that a scheduled care item will show as overdue if the current time is any later than the scheduled time.
- Navigate to Settings > Configuration > Reference Data.
The 'Reference Data' page is displayed:
- Select the Care Tasks option.
- Select the Care Task you wish to set the tolerance level for, and update the value in the Care Overdue Tolerance (minutes) field.
A value of '10' means that a scheduled care item will display as overdue when the current time is 10 minutes later than the scheduled time for the care.
Display of Handover Comments
The length of time that Handover Comments are displayed in the mobile app can be configured in the following way.
- Navigate to Settings > Care Provider Setup > Care Provider Settings.
- Select the Care Provider Settings record.
- Change the Handover display duration (hours) as desired.
- Select the Save button on the toolbar.
After the number of hours specified, Handover Comments will no longer be visible in the mobile app. All Handover Comments will remain available in the web app, regardless of this setting.
Key Risks
Information identified as a 'Key Risk' is shown when viewing a Resident in the mobile app - on the Resident Details screen, and on the Resident Banner when completing a care record.
Some information is automatically considered a Key Risk, for example:
- Deprivation of Liberty Safeguards (DoLS)
- Evacuation Required
- Allergies and Intolerances
It is also possible to identify specific Person Alerts/Hazards and Person Diagnoses as 'Key Risks'.
To set any of these items as a Key Risk, navigate to Settings > Configuration > Reference Data.
The relevant data sets are stored under:
- Person > Alert and Hazard Types
- Diagnosis > Diagnoses
Select the relevant data set, then select the item that should be identified as a Key Risk. In the form that opens, set the 'Valid for Key Risk' option to "Yes" and save the record.
